About Me.
Revenue Operations Analyst, and Ex-Sales Manager and Client Success Lead.
I not only understand data to gain useful information and help in decision making. My main purpose is to make businesses more profitable by turning data into assets
Personal Information
- Name Diego Oroza
- Residence Overland Park, USA
- @ [email protected]
INTERESTS
Computing and Programming
I am always learning and challenging myself! I love computers and coding. Whether I am working upgrading my own built, trying out a new framework, or trying to solve a problem with a new algorithm, I am always stretching my mind around computers.
Books
Reading has introduced me to all walks of life, difficult times in the Timeline of humanity, happy little accidents, great people and their lives and inspirational stories, but specially reading helps me to better understand our reality through Science, Politics, Economics and History.
Soccer
I love the opportunities that soccer provides, especially for our youth -- health, self-steem, friendship and most importantly, a passion for life. Soccer is more than a sport, it's a lifestyle.
Music
Music plays a hugely important role in our emotional, intellectual, and even physical lives. It impacts the ways we work, relax, behave, and feel. I love any kind of music and enjoy exploring new rhythms and tunes from different cultures and places.
TECHNOLOGIES
MY MOTTOS
"The biggest risk to productivity is always the same: working on the wrong thing."
Luck is what happens when preparation meets opportunity
My Resume.
MY EXPERIENCE
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Present Nov- 2022
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Oct - 2022 2018
CLIENT SUCCESS LEAD AND ANALYST
MENUFY LLC - HUNGER RUSH INC, KS, USA
Lead a team of 6 associates in developing, managing and expanding value and satisfaction for Menufy's client base.
Responsible for extracting large quantities of data, developing efficient ETL and data management processes, and building deliverables for Client Success outreach campaigns.
Establish and oversee KPIs for the Client Success Team, generate visual reports on Microsoft Power BI and Excel to provide insights on client-to-business interactions, improve customer experience through support and handle customer complaints and requests.
Design and implement client retention strategies to increase loyalty and gain business. Including plans to recover, optimize, maintain, and protect our clients’ information on search engines and Google My Business listings.
Create and maintain a suite of reports that provide real-time insight into multiple activation campaigns, business processes and opportunities to increase value.
Coded, triggered and customized Python scripts to streamline data collection and analysis for the Client Success and Marketing Teams that saved 30 hours per month.
Successfully led project to migrate all reports and data assets from Google Suite (Google Sheets) to Office 365 (Excel)
Manage multiple, ongoing, interrelated projects to achieve a specific set of client business goals.
Conduct weekly meetings with team members and Leadership to review progress, set goals and share relevant information by using data storytelling and data visualization, allowing for more effective decision making and forecasting.
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2017 2016
SALES MANAGER
ARANDA SOFTWARE, FL, USA
As Sales Manager, I was responsible for helping to drive sales of Aranda Software solutions within Latin America, while coordinating resources throughout the sales cycle, including product support and sales engineering.
Developed & qualified new sales opportunities, managed the sales process from Sales strategy through closing sales opportunities
Provided solutions to complex business problems where analysis of situations requires an in-depth knowledge of organizational objectives and technological solutions.
Generated multiple reports per week with timely information that improved the customer experience and reduced customer churn. These reports were prepared by using SQL and Power Bi.
Made persuasive business presentations of project results to clients and senior leadership and influenced change to key processes by communicating key findings in a clear and actionable way
Interacted with senior management levels at a client and within Aranda, which involved negotiating and influencing on significant matters.
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Additional Experience
NATIONAL SALES MANAGER
CARVAJAL TECHNOLOGY AND SERVICES, LIMA, PERU
Developed and managed a team of 7 sales engineers who, in 2 years, generated over $5M in new business, representing 20% growth over prior period.
Prepared monthly reports in Excel and Quick View detailing business performance against plan, as well as recommendations for process improvements
Delivered presentations to key C-level executives with actionable insights and recommendations, leading to a steady increase in business and deepened engagement with the customer.
Provided leadership and delivered training on Sales and IT topics to various teams.
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KEY ACCOUNT MANAGER
AMADEUS IT GROUP. LIMA, PERU
Served as the liaison between Amadeus IT Group and assigned clients, using a consultative approach to manage expectations and upsell solutions, products, and services to meet customer needs.
Developed multiple presentations for decision makers, end user training and internal updates.
Maintained sales activity reports through Excel and Salesforce.
EDUCATION
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2025 2023
M.S. IN ANALYTICS (Data Science) - In Progress -
GEORGIA INSTITUTE OF TECHNOLOGY
Interdisciplinary degree program that leverages the strengths of Georgia Tech in statistics, operations research, computing, and business
Its Computational Data Analytics track provides students with a deeper understanding of the practice of dealing with Big Data and Machine Learning modeling.
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2021 2018
A.S. IN INFORMATION SYSTEM TECHNOLOGY (PROGRAMMING)
JOHNSON COUNTY COMMUNITY COLLEGE, KS, USA
Honors Graduate (Dean's Honor List) / GPA 3.96
This program provides students with a diverse set of skills applicable to different computing systems that are required for entry-level software development and related positions.
The program emphasizes in Data Structures, Algorithm Design and Discrete Mathematics.
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2014 2010
B.S. IN BUSINESS ADMINISTRATION
APPLIED SCIENCE UNIVERSITY UPC, LIMA, PERU
Top 10% of the class / GPA 3.91
Graduates from this program are ready to critique a business problem using suitable decision tools or frameworks found in a major business discipline.
Curriculum strongly focuses on appraising quantitative information and synthesizing that information with relevant non-quantitative information to arrive at a business decision.
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Additional Certifications
SPECIALIZATION IN PROJECT MANAGEMENT (PMP)
NATIONAL UNIVERSITY OF ENGINEERING - PERU
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MONGO DB BASICS CERTIFICATE
MONGO DB UNIVERSITY
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CERTIFICATE IN TEAM LEADERSHIP AND MANAGEMENT SKILLS
ADOLFO IBANEZ UNIVERSITY - CHILE
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CERTIFICATE IN SALES MANAGEMENT
TECNOLOGICO DE MONTEREY - MEXICO
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DIPLOMA IN RETAIL MANAGEMENT
ESAN BUSINESS SCHOOL - PERU
ANALYTICAL TOOLS
MICROSOFT EXCEL
MICROSOFT POWER BI
DATA STORY TELLING
CODING SKILLS
SQL
PYTHON
GIT & GITHUB
Portfolio (In progress).
- All
- X - Data Pipeline Project
- Visualization
- Programming
- Excel & G-Sheets
- Data Base & SQL
